Shipping Info

1. I need the item ASAP , do you do Express Delivery?

Yes we do! All items delivered within Australia are sent using Australia Post Express eParcel. If your delivery postcode is within the Express area specified by Australia Post, you will receive your item within 1-3 business days from despatch day. If your delivery postcode is outside of the Express area, you will receive your item within 2-6 working days. You can check if you are in the Express area and estimate your delivery time by checking the Australia post website or click here

2. Can you post my order today?

Yes we can! All orders placed before 1pm Melbourne time between Monday - Friday (excluding public holidays) will be posted on the same day. Orders placed on Friday evening or during the weekend will be posted first thing on Monday.

3. I need the item for the weekend can you deliver in time?

Yes, we can deliver to you before the weekend depending on your delivery postcode and the day your order is placed:

  • Pay your order using credit card or PayPal balance before Thursday 1pm AET for delivery on Friday. This commonly applies to all capital cities and metro suburban delivery areas in all states except WA and NT.
  • You can check if you are in the Express area and estimate your delivery time by checking the Australia post website or click here

4. Can I pick up my item or arrange my own courier?

Pick up is available by appointment only from Tuesday to Friday 12pm to 330pm. Order has to be completed online before pick up. Due to our streamline warehousing operation, we are unable to accommodate for self arranged courier pick ups.

5. Where will my order be posted from?

All items are posted from our Melbourne warehouse

6. How much is shipping cost?

We offer FREE EXPRESS shipping across Australia for order $150 or more. Postage for order below $150 is $11.95 via express post. There are no hidden costs.

7. My item did not arrive in time for the intended event, can I return it for an exchange or refund?

Yes, but you will be liable to pay for the return postage.

8. What postage services are available?

Australia Address: We use Australia Post Express E-Parcel service.

International: We use Express Courier International Post (EMS), Pack and Track International or Regular Airmail.

9. Can I track my parcel?

You will receive a tracking number via email from Australia Post once the order is despatched. Visit to track your order using the consignment number. Alternatively, contact Australia Post on 13 13 18 and quote your Express Post tracking number to speak to a customer service representative about your parcel.

10. Can you deliver to my workplace?

Yes, we can deliver to your workplace, home or PO Box as well as to country and regional areas. If you wish to have your order delivered to your workplace, a workplace name is required.

11. My item has been posted, can I change my delivery address or redirect the parcel?

Parcels cannot be redirected to a different delivery address once the item has been posted. You must ensure that you have provided us with the correct delivery address during the checkout process. We can resend the parcel for $11.95 if the address is in Australia.

12. Still need help with postage and delivery?

Please contact us with your delivery postcode and the date you require the item by and we will check if delivery will be possible.